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Absolutely! Our website is securely powered by Shopify and is fully PCI compliant, ensuring that your payment information is completely safe. We do not personally store or have access to your payment information. All direct payment gateways on our site adhere to the high security standards set by PCI-DSS, which is managed by the PCI Security Standards Council and supported by major credit card companies like Visa, Mastercard, American Express, and Discover.

At checkout, you can select from a range of shipping options with corresponding delivery times. These times are estimated based on information from our shipping provider, and will be displayed for you to review before completing your purchase.

Once your order leaves our warehouse, it is in the care of the shipping provider to deliver within the estimated timeframe. Please note that shipping times are subject to change, and any unexpected delays can be addressed by reaching out to our dedicated live support in the "chat with us" link to the bottom right of your screen. We will work with the shipping provider to resolve any issues and ensure your order is delivered to you as quickly as possible.

If your order arrives damaged, please contact us within 24 hours of receiving it to initiate a shipping insurance claim. Please note that failure to do so may impact your ability to make a successful claim and receive compensation.

Yes, we ship our products all over the the EU.

Please note that free shipping may not be applicable for certain International orders, and shipping rates will vary depending on your region.

Shipping rates and times are calculated at checkout.

We offer a warranty for all of our products, providing you with a guarantee against manufacturer defects and faults. Our products undergo strict quality control to ensure their quality and durability.

Our warranty is designed to cover any manufacturing faults or material defects that may occur with our products. In the unlikely event that you do notice any defects, please let us know within 30 days of receiving your order, and we'll be happy to arrange a refund or replacement.

It's important to note that our warranty does not cover any accidental damage, drops, blows, or issues that are the result of improper use or care. We encourage all our customers to take good care of their products to ensure they continue to function properly for as long as possible.

If you are encountering any issues with your Arctic Wellness product, please do not hesitate to contact us immediately. Our dedicated team is always ready to assist you with the appropriate solution, which may include an immediate replacement or refund depending on the issue.

You can reach out to us via our online chat platform and our team will be more than happy to assist you with any queries or concerns you may have.

We're happy to offer price matching! If you find a portable ice bath from a reputable company that looks similar to ours at a lower price elsewhere online, let us know. Our Live Chat agents will gladly help you. Just send them the link to the similar ice bath you found, and they'll take care of the rest.

Yes, we offer full and partial refunds.

Please read our Returns & Refund Policy or contact us for more information.

A 'refund' request must be submitted within 30 days after the purchase is made.

A return request can be made within 90 days of purchase.

If the product and packaging are unopened, unused, and undamaged, or if a manufacturer defect or fault has been found, you are eligible for a refund or replacement. Please contact us within 24 hours of receiving your order to initiate the process.

If the packaging has been opened and the product has been used, you may be eligible for a partial refund.

However, if the product has been used, damaged, or the damage is not covered by the warranty, you are not eligible for a refund.

Please refer to our Terms of Service to determine if you qualify for a refund or contact us for further assistance.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.